Refund and Returns Policy
Introduction
Thank you for shopping at https://www.levnox.store. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds.
Returns
Eligibility
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You must initiate the return within 30 days of your purchase date.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
Return Process
To start a return, please contact our customer service team at [email protected] or +1 (380) 569-0363. You will be provided with return instructions and a return shipping address if applicable.
Refunds
Timing
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will automatically be applied to your original payment method.
Partial Refunds
In some cases, only partial refunds may be granted:
- Items with signs of use or damage not due to our error
- Items returned incomplete or missing accessories
- Items returned after the 30-day return period
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected].
Shipping Costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
If you have questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (380) 569-0363
- Address: 131 East Jefferson Terrace, Columbus, Ohio 43263, United States
Policy Changes
We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to our website at https://www.levnox.store.